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The digital workplace is one that revolves around employees’ needs—where employees can find and choose the technology tools they need to do their work effortlessly. BMC Digital Workplace software helps organizations support employees whenever, wherever, and however they want to work.
Why a people-centric approach is key to going digital
Why a people-centric approach is key to going digital

Discover how to create a productive digital workplace by shifting to a people-centric approach

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Digital Workplace Strategies and Best Practices

Six essential steps to achieve a digital workplace

  1. Mobility first: Put mobile first—design it into all your tools, not just as an afterthought.
  2. Deploy simple and intuitive technology: Make sure the technology deployed is intuitive and intelligent, based on how employees actually work.
  3. Automate manual tasks: Increase productivity with the smart use of intelligent algorithms.
  4. Crowd-source: Rely on your users to discover what tools are critical for their work.
  5. "Lean service" your systems: It's imperative to get rid of delays, duplication, unclear communications, and errors.
  6. Enable high-speed IT: Radically accelerate times to deploy and update services.

Best Practice: Upgrade to an advanced technology platform for enabling the digital workplace.

Bring "Shadow IT" into the light

Today’s tech-savvy employees can easily acquire everything they need or want for work by downloading apps online with a click of their mouse. IT can now embrace, disarm, and leverage Shadow IT to drive innovation, employee satisfaction and growth.

Best Practice: Embrace Shadow IT rather than ban it. Digitally advanced companies bring Shadow IT into the light by offering software, hardware, and IT services that are:

  • Crowd-sourced: Workers choose company-approved apps most highly rated by peers in an enterprise app store.
  • Personalized: Workers see technology choices specially selected for their job demands.
  • Company approved: Employees transition from unsanctioned consumer versions of apps to enterprise versions with enhanced security features.
  • Collaborative: IT becomes a curator, coaching employees to add to vetted community knowledge – a recognized best practice.


Service catalog curation - The cure for IT service catalog sprawl

Catalog sprawl is the newest challenge for data center administrators pursuing IT service management (ITSM) excellence. It’s when employees are forced to search through scattered catalogs to find the resource they need. The impact of catalog sprawl – the average company has 20 for IT and business services – is increased labor costs and low customer satisfaction. View the infographic.

  • Aggregate: Eliminate catalog sprawl by establishing a single portal where all IT and business resources can be requisitioned or acquired.
  • Create personas: Interact with the various user groups to establish personas – employees who are likely to have similar digital needs based on their behaviors.
  • Deploy algorithms: Once the personas have been established, deploy algorithms that suggest appropriate resources based on peer suggestions.
  • Provide a recommendation engine: IT curating involves more than hardware and software selection.

Best Practice: Upgrade to a social service management platform that enables crowd-sourcing.

Tools to make the case for the digital workplace

  • Digital Workplace Pitch Deck: How do you take a disconnected, disadvantage workforce and turn it into a connected, collaborative Digital Workplace? We’ve got all the data you need for you to share with your leadership team why a people-empowered, mobile-first approach will lead to supercharged productivity.
  • RFP Steps Infographic: An infographic that outlines the standard phases, activities and deliverables you’ll encounter while building and executing an RFP.
  • RFP Checklist: In the Digital Workplace, enterprises need solutions that allow employees to be more productive. There are many things to consider as you begin the journey of vetting the right vendor to partner with. We’ve created checklists to help you outline the most important steps and criteria to consider.

  • Make the Case for a Digital Workplace: This template will help you capture the value change can bring to your organization and keep you focused on your audience and the key messages.
  • Project Scope Template: This template will serve as your basecamp for stakeholders to understand the scope of the project and the work required to complete it.
  • Business Requirements Document Template: The Business Requirements Document delivers the narrative of what a solution should do to meet your business objectives and shines a light on the factors that could influence success.

Download Complete RFP Tool Kit ›

Know the facts to make the right choice

Vendors' Product Scores for the Basic Digital Workplace ITSSM Use Case
Vendors' Product Scores for the Advanced Digital Workplace ITSSM Use Case
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from BMC.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Gartner: Critical Capabilities for IT Service Support Management Tools
Find the right tool for your Digital Workplace strategy

Gartner Research: Critical Capabilities for IT Service Support Management Tools (August 2016)

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What benefits emerge in the digital workplace?

Digital Workplace Employee Engagement

Deeper employee engagement

When employees can effortlessly get what they need to do their work it encourages them to build a closer relationship with the organization. They want to share their experiences, tips and tricks, ratings and reviews. Workplace flexibility gives employees a greater say in how their digital workplace operates.

Worker productivity in the digital workplace

Higher worker productivity

With access to a corporate app store, where peer-assisted selection quickly guides them to optimal products and services, workers waste 50% less time on IT-related issues. Context-aware services, which know your role, location, and preferences, let employees find answers and request services with a few clicks or a simple post.

digital business agility

Greater business agility

Liberated from legacy practices such as filling out long request forms or sifting through esoteric service catalogs to find help, employees can focus on new market opportunities and changing customer demands. Driven by crowd-sourced decision making and peer-assisted networking, innovation can spread like wildfire.

Solutions For Your Digital Workplace

BMC Digital Workplace (formerly MyIT)

Modern self-service to reduce help desk call volume

Learn More ›

Remedy 9 Service Management Suite

IT service reborn—boost productivity up to 75%

Learn More ›

HR Case Management

Empower the workforce and automate HR processes

Learn More ›

Analyst Reports and White Papers

Webinar: Service Management Excellence and the Digital Workplace
E-book: Mission: Launch a Digital Workplace
Gartner Research: Magic Quadrant for IT Service Support Management Tools

Talk to a digital workplace expert

Contact BMC Sales  ›