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The digital workplace is one that revolves around employees’ needs—where employees can find and choose the technology tools they need to do their work effortlessly. BMC Digital Workplace software helps organizations support employees whenever, wherever, and however they want to work.
Why a people-centric approach is key to going digital
Why a people-centric approach is key to going digital

Discover how to create a productive digital workplace by shifting to a people-centric approach

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What is the digital workplace?

The digital workplace is where people, processes, technology, and the company converge to improve agility, productivity, and engagement. It's a workplace where employees can find the same consumer-oriented experiences they enjoy in their personal lives, with one-stop-shopping for the technology tools they need to do their work effortlessly.

The digital workplace offers businesses a truly disruptive and differentiating edge in today’s competitive marketplace.

Trends driving the digital workplace

  • Consumerization of IT: People want to use the same types of tools at work as they do in their everyday lives
  • Speed of digital innovation: Businesses must continuously find ways to make employees more productive and reduce the time-to-market of products and services
  • Work isn't a location, it's an activity: Businesses can keep employees engaged by adopting on-demand environments that support employees whenever, wherever, and however they want to work
  • Digital Workplace: What Are the Biggest Trends for 2017?

Digital Workplace Strategies and Best Practices

Six essential steps to achieve a digital workplace

  1. Mobility first: Put mobile first—design it into all your tools, not just as an afterthought.
  2. Deploy simple and intuitive technology: Make sure the technology deployed is intuitive and intelligent, based on how employees actually work.
  3. Automate manual tasks: Increase productivity with the smart use of intelligent algorithms.
  4. Crowd-source: Rely on your users to discover what tools are critical for their work.
  5. "Lean service" your systems: It's imperative to get rid of delays, duplication, unclear communications, and errors.
  6. Enable high-speed IT: Radically accelerate times to deploy and update services.

Best Practice: Upgrade to an advanced technology platform for enabling the digital workplace.

Service catalog curation - The cure for IT service catalog sprawl

Catalog sprawl is the newest challenge for data center administrators pursuing IT service management (ITSM) excellence. It’s when employees are forced to search through scattered catalogs to find the resource they need. The impact of catalog sprawl – the average company has 20 for IT and business services – is increased labor costs and low customer satisfaction. View the infographic.

  • Aggregate: Eliminate catalog sprawl by establishing a single portal where all IT and business resources can be requisitioned or acquired.
  • Create personas: Interact with the various user groups to establish personas – employees who are likely to have similar digital needs based on their behaviors.
  • Deploy algorithms: Once the personas have been established, deploy algorithms that suggest appropriate resources based on peer suggestions.
  • Provide a recommendation engine: IT curating involves more than hardware and software selection.

Best Practice: Upgrade to a social service management platform that enables crowd-sourcing.

Know the facts to make the right choice

Vendors' Product Scores for the Basic Digital Workplace ITSSM Use Case
Vendors' Product Scores for the Advanced Digital Workplace ITSSM Use Case
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from BMC.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

What benefits emerge in the digital workplace?

Digital Workplace Employee Engagement

Deeper employee engagement

When employees can effortlessly get what they need to do their work it encourages them to build a closer relationship with the organization. They want to share their experiences, tips and tricks, ratings and reviews. Workplace flexibility gives employees a greater say in how their digital workplace operates.

Worker productivity in the digital workplace

Higher worker productivity

With access to a corporate app store, where peer-assisted selection quickly guides them to optimal products and services, workers waste 50% less time on IT-related issues. Context-aware services, which know your role, location, and preferences, let employees find answers and request services with a few clicks or a simple post.

digital business agility

Greater business agility

Liberated from legacy practices such as filling out long request forms or sifting through esoteric service catalogs to find help, employees can focus on new market opportunities and changing customer demands. Driven by crowd-sourced decision making and peer-assisted networking, innovation can spread like wildfire.

Solutions For Your Digital Workplace

BMC Digital Workplace (formerly MyIT)

Modern self-service to reduce help desk call volume

Learn More ›

Remedy 9 Service Management Suite

IT service reborn—boost productivity up to 75%

Learn More ›

Talk to a digital workplace expert

Contact BMC Sales